IT Environments Engineer

Cape Town

IT

Job Description

We are looking for a passionate environments engineer to be part of a technical team to provide high-quality technical product support. This candidate would also be responsible for taking care of a team.

Duties (but not limited to) :

  • ┬áResponsible for building relationships with the client.
  • Seeks to daily understand client circumstances, problems, expectations and needs
  • Responds within the set Service Level Agreements to resolve all problems and meets all client needs

Quality Orientation

  • Accomplishes tasks timeously considering all aspects
  • Accurately and carefully follows established procedures for completing work tasks
  • Ensures high-quality output
  • Initiates action to correct quality problems or notifies others of quality issues as appropriate

Key Focus Areas

  • Deploys required software to test environments
  • Environment maintenance
  • Reprovisions all environments when requested
  • Shares information with clients to build their understanding of issues and capabilities
  • Administers, configures and updates the defined set of systems that constitute an environment to meet the requirements of all teams
  • Delivers quality services according to the team/s best practices and methods
  • Contributes to the maintenance and updates of all Gold Master versions
  • Delivers timeously, high-quality incident resolution focusing on root cause analysis, prevention and knowledge transfer to peers
  • Documents, implements and reviews environment technology and processes
  • Ensure that environments not utilised are decommissioned
  • Ensures that all environments are backed up successfully,
  • Ensures an existing environment can be recovered expeditiously
  • Ensures that all environments are secure and that the integrity and quality of the data is protected
  • Implements and maintains the underlying applications required to successfully run the environments
  • Monitors the performance and capacity of environments to ensure Service Level
  • Agreements are met and to ensure that sufficient time is available to react to the possibility of future capacity related problems
  • Provides assistance and support to the users of underlying environments when specific incidents or problems have been identified.
  • Provides feedback to Environments Team Lead, on a regular basis, regarding task performance in relation to the Department’s objectives and work allocated
  • Responsible for contributing ongoing feedback that aids in the continuous improvement of these strategic plans, methods and best practices
  • Takes an active role in challenging and suggesting enhancements to existing processes and workflow
  • Work with Principal and Senior Environment Engineers to execute on tactical and strategic technology plans
  • Helps to troubleshoot issues faced in all environments
    • Environment failures
    • Ensuring the environment/s integration points are setup

Required Skills

  • Able to work well under pressure and meets all commitments.
  • Demonstrates technical ability
  • Excellent communication skills both spoken and written
  • Experience in working in Customer focused environments
  • Knowledge of system integration/s points
  • Strong knowledge of the Software Development Lifecycle (SDLC)
  • Strong knowledge of Test Driven Development (TDD)

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